Terms and Conditions (webshop)

0. Customers

Ordering, handling and use of the goods is entirely the responsibility of the customer. There is no age verification.


1. Orders

You can order at any time on our website. As soon as the order has been made, you will receive a confirmation email from and the order will then be valid. We can only deliver if the merchandise is in stock (shall this not be the case, you will get a notification).


2. Pricing

The prices are in Swiss Francs / Euro / US-Dollars including Swiss VAT. Prices are subject to change. Please note that there might be various import taxes if the goods are delivered outside of Switzerland. These are NOT included in our Euro and US Dollar Prices and are to be covered by the customer.


3. Delivery

Shipping within Switzerland is 10.00 CHF, Europe 20.00 CHF and the rest of the world 30.00 CHF.


4. Warranty (webshop)

It is our wish that our clients are happy with their orders. Should this not be the case, please contact us. After consulting us and stating the reasons for a return, you can send the goods back within 7 days after having received them. After 7 days we won’t be able to accept any returns. This only applies to our webshop, please consider the return policies of our stores. Kindly note that the goods have to be returned in the same condition as you have received them (packaging), otherwise the goods cannot be accepted. Please note the reasons for the return on the back of the delivery notice. Please also make sure that the postage for the return is correct.

 
The returns can be sent to:
Klötzli Messerschmiede
Hohengasse 3
3400 Burgdorf
Schweiz
 
We will refund the postage if the goods reached you in a bad condition or if the goods were damaged. We thank you for understanding that we otherwise cannot pay for return shipping.


5. Legality

Under the Swiss Arms Legislation all of our product are legal and can be bought without restrictions. Please note that it is entirely within the customers responsibility to consult the local laws (if ordering from outside Switzerland). The Import of the goods is within the customers responsibilities.


6. Governing Law

These General Terms and Conditions of Sale are governed by Swiss law, governing commerce and e-commerce. Place of jurisdiction is Burgdorf.
 
General Terms and Conditions per 1. May 2013